Our story

The team that makes AI actually work in your business.

We are an AI agent integration practice. We do not sell software: we design, build and operate intelligent systems that eliminate manual work — with the same engineering we use to run our own platforms in production since 2022.

Mexico · US · Europe Automating since 2022 Cybersecurity roots
2022
In production since
15+
Years in cybersecurity
3
Markets: MX, US, Europe
4
Languages: ES, EN, FR, PT
Systems running in production
24/7 operation
Why we exist

Businesses are drowning
in manual work.

We watched brilliant teams spend half their week on repetitive tasks that a well-configured system solves in milliseconds. That gap — between what is possible and what most actually operate — is exactly why TsunAI exists.

1
2011 · The origin

Fifteen years protecting systems

Our origin is cybersecurity: years defending critical infrastructure teach something no AI trend teaches — systems fail, and the difference lies in designing for when they fail. That engineering standard is our starting point, not an extra.

2
2022 · The platform

We build and operate our own

Before selling integration, we lived it: we built our own AI-powered conversation and CRM platforms running in production 24/7, processing real conversations from real businesses. Every lesson from operating at that scale — idempotency, monitoring, error queues — is in what we deliver to you.

3
Today · The practice

TsunAI: integration at production standard

Today we put that engineering at the service of other operations: conversational, voice and back-office agents that actually work — designed, built and operated by the same senior team, across LATAM, the US and Europe.

Before vs After
Weekend leads — going cold
Response in <60 seconds, 24/7
Booking an appointment — 6 messages, 2 days
Booked in one conversation
Unattended phone — missed calls
A voice agent that always answers
CRM updated by hand — hours per week
Real-time sync, zero data entry

"The tools to automate 80% of your operation already exist. What is missing is the architecture to connect them — and the engineers who know how to operate them when they fail."

— Founder of TsunAI
Our principles

How we think before
writing a line of code

Four non-negotiable principles that define our architecture, our communication and our definition of "done".

Radical honesty

If AI is not the solution to your problem, we tell you — even if it costs us the sale. Prices are published, scopes are written and we only promise what we can deliver. Trust is worth more than any contract.

Production or nothing

Demos do not count; only what runs 24/7 with real customers counts. Everything we deliver ships with monitoring, error handling and a runbook — because an agent that fails silently is worse than no agent at all.

We amplify people, not replace them

Automation frees your team from repetitive work so they can do higher-value work. We build tools that amplify human judgment — with escalation to a person always available.

Security by origin

We come from cybersecurity: encryption, least privilege, traceability and auditing are designed from the architecture, not bolted on at the end. Every system is born production-ready.

The team

A small team with
outsized impact

Every project is handled by the same senior team — no juniors filling seats, no handoffs to account managers. The person who designs your architecture is the one who operates it.

Founder & Head of Engineering

Founder & Head of Engineering

Architecture · Security

15+ years in cybersecurity and critical infrastructure. Designs and operates the in-house platforms since 2022. Obsessed with systems that do not break — and that alert you when something is wrong.

ArchitectureSecurity
Agent Engineering

Agent Engineering

AI · Orchestration

Specialists in n8n, LLMs and conversational and voice agents. They design, evaluate and tune the AI layer against your real cases — not against generic prompts.

LLMsn8n
Delivery & Operations

Delivery & Operations

AgentOps · Support

The cell that monitors production systems, responds to incidents and runs the monthly optimization sprints. In your language and in your time zone.

MonitoringSprints
How we work

Precision engineering,
not trial and error

Every engagement follows a structured methodology that reduces risk, accelerates time-to-value and produces systems that improve over time — not degrade.

2–4
Weeks to production
5
Process phases
Improvement cycles
1

Diagnóstico

Mapeamos tu operación actual e identificamos las automatizaciones de mayor ROI.

Día 1 – 3
2

Diseño del sistema

Blueprint completo: capa de orquestación, integraciones y lógica de respaldo.

Día 4 – 7
3

Construcción

Flujos construidos y conectados a tus sistemas reales. Ves el avance a diario.

Semana 2 – 3
4

Validación en producción

Pruebas end-to-end, manejo de casos límite y firma de aceptación antes del go-live.

Semana 3 – 4
5

Operación gestionada

Despliegue en vivo con monitoreo 24/7, seguimiento de SLA y operación continua.

Semana 4+
With judgment, not generic

We recommend the best tool for your specific need — not the one we happen to resell.

The same cell from start to finish

The same team from discovery through deployment and ongoing support. No handoffs.

Complete documentation and training

Every system is delivered with walkthrough videos, architecture docs and admin guides.

Production architecture

Built on infrastructure that
scales without breaking

Every system we deploy is designed for reliability, observability and security — the same standard we use to operate our own platforms.

Stack architecture
Live
AI reasoning layerL4
OpenAIAnthropicLlama / Mistral / QwenLocal LLMs (vLLM)
Orchestration layerL3
n8n (self-hosted)Custom APIsQueues and workers
Integration layerL2
WhatsAppCRM / ERPCalendars500+ apps
Infrastructure layerL1
OVH / on-premisePostgreSQLRedisDocker
Fully managed · Cloud-native · Multi-region 99.97% Uptime

Data sovereignty

Hosting on OVH (Europe/Canada) by default — not Big Tech —, or full deployment in your cloud or on-premise server, including AI models run locally when compliance requires it.

Total observability

Every execution is logged and traceable, with failure alerts. Dashboards for error rate, latency, volume and system health — in real time.

Guaranteed exit

A managed model without lock-in: containerized architecture portable to any cloud or self-hosted environment, and a handover option with full access to code and documentation.

Horizontal scalability

Queue-and-worker design that grows with your volume — from hundreds to millions of monthly executions without architecture changes.

Ready to transform your operation?

Replace manual work
with agents that actually work

Book a free 30-minute evaluation call. We review your operation, tell you honestly whether there is a case — and if there is, the diagnostic gives you a written roadmap and budget.

Honest fit, no pressure No lock-in contracts Same-day response Production in 2–4 weeks
LATAM
US
EU
+

Automating operations since 2022 · LATAM, US and Europe